I need to replace the door on my inlet valve, where can I get one?

The door itself is not replaceable. The whole valve needs to be replaced. Valves are only available through authorized dealers so please contact us.

I broke the toe kick on my VacPan. Do I need to replace the whole valve?

No, there is a repair kit available. Simply contact us for more information.

I hear air flowing through my VacPan, should this be happening?

You should not hear any air flowing through the VacPan when you are using other inlets in the home. Open up the VacPan and feel inside with your fingers, there may be something lodged inside that is keeping it from shutting all the way. If the problem persists, contact us.

I have standard inlet valves, can I install a retractable Hose System?

Possibly, it depends on the access to the vacuum tubing behind the walls. The best way to determine if you can retrofit a retractable hose system is to contact us to give you a quote on retrofitting the system.